Privacy Policy

1. Scope

This Policy applies to information we process when you access or use the Services, including when you upload, prepare, route, sign, or store documents; create accounts; or communicate with us.

This Policy also applies to individuals who interact with documents as recipients or signers without creating an account ("non-users"), to the extent we process their information to deliver the Services.

2. Information we collect

• Account and contact information: name, email, phone, organization, and similar identifiers.
• Authentication and security information: session identifiers, device and browser metadata, IP address, and activity logs.
• Document and signature content: documents, fields, audit trails, routing information, timestamps, and signer actions.
• Usage information: pages viewed, features used, referral URLs, and diagnostic data.
• Payment and billing information: if paid plans apply, limited billing data processed by our payment providers.
• Communications: support inquiries, feedback, and metadata related to notifications.

3. Sources of information

• Directly from you, your organization, and other users who invite you.
• Automatically through cookies, SDKs, and similar technologies.
• From service providers and partners that support the Services.

4. How we use information

• Provide, operate, secure, and troubleshoot the Services.
• Process documents and electronic signatures as instructed by you.
• Authenticate users and prevent fraud, abuse, and misuse.
• Communicate about updates, security, and support.
• Comply with legal obligations and enforce agreements.
• Improve and develop features, quality, and performance.

5. Legal bases for processing (EEA/UK/Switzerland)

• Contract performance to provide the Services.
• Legitimate interests, such as securing and improving the Services.
• Consent, where required (e.g., certain cookies or marketing).
• Legal obligations, such as recordkeeping and compliance.

6. Sharing of information

• Service providers: hosting, storage, identity/authentication, communications, analytics, file processing, and support.
• Document recipients and participants: as directed by you in document workflows and routing.
• Compliance and safety: to protect rights, prevent fraud or abuse, or comply with legal process and law enforcement requests.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

7. International transfers

We may transfer information to countries other than your own. We primarily process and store information in the United States, and may also use service providers in other jurisdictions. Where required, we implement appropriate safeguards for international data transfers, such as standard contractual clauses.

8. Data security

We use administrative, technical, and physical safeguards designed to protect information. No system is perfectly secure; you are responsible for maintaining the security of your account credentials and verifying recipient identities when sending documents.

9. Data retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements, in accordance with configured retention settings and applicable law.

10. Your rights and choices

• Access, correct, or delete account information, subject to law.
• Export certain data where technically feasible.
• Object to or restrict processing under certain circumstances.
• Withdraw consent where we rely on consent.
• Manage cookies via browser settings and controls.

To exercise your rights, email privacy@reliablepdf.com with your request. We may take steps to verify your identity and will respond within the time required by applicable law.

11. Children's privacy

The Services are not directed to children under 13 (or as defined by local law). We do not knowingly collect personal data from children. If we learn that a child has provided personal data, we will delete it.

12. Third-party services

The Services integrate with third-party providers, which may process information subject to their own policies. These may include providers for authentication, backend and database management, file upload and storage, email delivery, analytics, and document processing. We do not control third-party practices.

13. California privacy disclosures

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), such as the rights to know, delete, and correct personal information, and to opt out of certain sharing. We do not sell personal information as defined by California law.

Where applicable, you may exercise certain choices via a "Do Not Sell or Share My Personal Information" link, which we will provide as required by law.

14. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted with a new effective date. Material changes will be communicated as appropriate.

15. Contact us

If you have questions about this Policy or our practices, contact us at privacy@reliablepdf.com.